You can return the product you have received within seven (7) days from the date of delivery without destroying / destroying the product. Return the product with a petition or return form, including the product invoice, order number.
Open and check the packages that you think are damaged during shipment in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. Do not forget that after the product is received, you have accepted that the cargo company fulfills its duty completely.
The customer is obliged to return the product to the condition it was delivered to.
In the event that the customer returns the product or withdraws from the exchange, the product price will be refunded within ten (10) days from the time the returned product reaches Us. The product return fee to credit card is made by your bank between 2-6 weeks. During this period, our company does not have any savings.
The shipping fee will be paid by the customer for the products returned in accordance with the above conditions.
Money order refunds will be made within 2 business days, Credit Card refunds will be made within 3 business days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the “Canceled” warning appears about your order, the entire amount is refunded to your credit card or the bank you made the transfer from. Refunds made on sales in installments are reflected by your bank as a plus balance on your credit card every month.
The right of withdrawal starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer.
If the buyer exercises his right of withdrawal, the seller will return the total amount received within ten days at the latest from the receipt of the invoice containing the withdrawal notification with the product.
The general return period is 7 days for each product purchased inadvertently. During this period, the return of products that have been opened, used, destroyed and so on are not accepted. Returns must be made in original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned in the state it was delivered to the buyer, the product will not be returned and the price will not be refunded.
For product returns, the situation should first be communicated to customer service.
If the returned product that reaches the seller meets the conditions specified in the CONTRACT on the SITE, it is accepted as a return, and the refund is made to the credit card / account of the buyer. No refund will be made until the product is returned. The reflection period of credit card refunds on credit card accounts is at the disposal of the relevant bank.
If the shopping is made with a credit card and in installments, the credit card refund procedure will be applied as follows: If the buyer has submitted the purchase request with the number of installments, the Bank pays the buyer in installments. After the seller pays the entire price of the product to the bank at once, in case the installment expenses made from the Bank POS are returned to the buyer’s credit card, the requested refund amounts are transferred by the Bank to the bearer accounts in installments, in order to prevent the parties involved in the matter from falling into disadvantage.
In the event of the return of goods and services purchased by card, the seller cannot pay the buyer in cash in accordance with the contract made with the Bank. In case of a refund transaction, the merchant, namely the seller, will make the refund through the relevant software, and the merchant, the seller, is obliged to pay the relevant amount to the Bank in cash or on account, so the buyer cannot be paid in cash in accordance with the procedure detailed above.